If you pay the bill of a connected credit card with a checking account that’s also connected to the FaithFi app, you will see two credit card payment transactions in the app.
One transaction will be in your checking account (a negative transaction) and the other will be in your credit card account (a positive transaction). These two transactions should be for the same amount with opposite signs, which means they offset one another.
Simply assign both payment transactions to the appropriate credit card's envelope and you are good to go!
By assigning your payments to the credit card envelope, you are indicating that the payment has been made. Your credit card transactions should have already been allocated to the appropriate envelopes (i.e., Groceries, Restaurants, and so on) throughout the month. Recording the payment(s) in the appropriate credit card's envelope allows the system to properly "balance" out.